Renaissance Hotels Sucks Customer Reviews and Feedback

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Renaissance Hotels is a luxury hotel brand of Marriott International. It was founded in 1981 as Ramada Renaissance, an upscale brand of Ramada Inns. In 1989 the brand was relaunched as Renaissance Hotels. It was bought by Marriott in 1997. As of June 30, 2020, it has 176 hotels with 55,501 rooms, in addition to 29 hotels with 7,613 rooms in the pipeline.

Jaylah shares her awful experience on, "I stayed at the Renaissance Tampa international hotel in August. I had the worst experience, there were roaches in the room. So they discounted me for ONE day of my stay. Also charged my card twice. The pool is extremely small. The only good thing is that it’s next to the mall."


Tell the world why Renaissance Hotels sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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Guest Service Associate (Former Employee) says

"This company does not prioritize the needs of employees. Employees were constantly overworked, stressed, and put under extreme pressure. Management does not take employee's feedback into consideration. Scheduling was terrible."

Kitchen Manager (Former Employee) says

"Terrible management company. Awful schedules, pushy sales department and staff. GM always absent, no support system to help. No plan from management to help staff transition to new company. Bad pandemic plan and no support at all. Cons: The workplace"

Hourly Associate (Former Employee) says

"Will terminate you, cancel your PTO, Vacation time, and oh, did I mention they will cancel your hospitalization during a pandemic, then said we could reapply when everything is over. Cons: Aimbridge Hospitality"

manager (Former Employee) says

"employees are just objects, management including HR have no values and work ethics"

Front Desk Ambassador (Former Employee) says

"Supervisor has no clue of what she's doing, mainly because she's heavily recuperating from nights of binge drinking. She should also be provided better leadership training throughout the year as well. Majority of these people up here have some kind of problem/difficulties."

Front Office Manager (Former Employee) says

"This hotel is a nightmare. Worklife balance is a joke. You WILL work 12 hour days with few days off. Operations Manager doesn’t know basic systems. Your supervisors hoard information and training is a joke. You will be treated with disrespect. This hotel has a terrible reputation around Minneapolis. They can’t even recruit a permanent GM. Everyone is looking for a new job. Don’t work here."

Ambassador (Former Employee) says

"They lie to your face just tell you what you want to hear. They have job openings and let current employees interview for the job even though they have someone else already hired"

Recepcionista (Former Employee) says

"La sombra de lo que alguna vez tal vez fue un buen hotel. Cons: No respetan hora de colación, ni horarios de salida, los dueños son niños con dinero."

Banquet manager (Former Employee) says

"Renaissance WATERFORD Not good place to work very Racist people there and it’s not safe place to work some of the directors get to work drank. Hr do nothing"

Room Service Server (Former Employee) says

"Very poor management and the staff is very weak minded i had a very bad experience working in that hotel I’ll never let anyone i know work at this place"

Bellman (Former Employee) says

"This hotel is a franchise. You'll end up working for a company that is called Aimbridge. This place is cheap, dirty, fake and unorganized. STAY AWAY!!"

None ya business (Former Employee) says

"Horrible management!!! They don’t care about the employees only about the higher up people and they talk bad about people. Would not work here. And it’s getting worse and no renovation the place is nasty."

Supervisor of Housekeeping (Former Employee) says

"i would never work there again....the mangerment staff sucked and the pay was the worst...we had no benfits at all...and we worked 7 days a week with no time off"

Housekeeping (Current Employee) says

"Renaissance and Westin, Las Vegas is a Big JOKE!! They are very racist, unorganized, they under pay you as a Housekeeper, they have their favorites, and cliques, and if you’re not one of them, they’re out to get you. Cons: Hostile Work Environment by management"

Restaurant Server (Current Employee) says

"Not good place for work and grow up ,management and human resources doesn't work,also not equipment to work ,f&b manager doesn't do anything to help to do your job right Cons: Bad people without experience to work"


"Housekeeping management is a joke! They have no idea what they are doing. Tell you on thing and want you to do something totally different! They lie about the hours that you are suppose to work plus they will take time away! Do not work for this place! Cons: Upper Management"

Night Audit / Front Desk Associate (Former Employee) says

"EXTREMELY POOR MANAGEMENT. They promise raises when confronted about very low-poor pay and never follow through. Promised advancement and when "advanced" (including a raise in salary) Don't provide the raise in salary, or provide the upgraded title of position but tell you that you've been bumped up so now you have 100 more duties to do but they aren't paying you what your worth and cant even give you the title that you deserve for the hard work you do for the dang company!!"

Banquet Ambassador (Former Employee) says

"it was a good work environment until the hotel was sold. then all ratings went down hill, due to insides sales, management, housekeeping, human resources."

Server (Former Employee) says

"Its a hard place to work when the management , they only care about .them self and for us the employee to make sure we get good scores for the company even do running out of food .example coffee ,juices,milk,bread and other things, not having glass ware to work ,not having enough staff working on busy days because they want to cut hours ,but they wanted good scores if we don`t get good scores your job was on the line to get fired ."

Front Desk Agent (Former Employee) says

"I like the most hotels under bed management out a deal with the corruption and I miss management of people most did not show up more showed up at the wrong time and most didn’t even know if they’re on the schedule until the last moment when called in by the other employees Cons: Meanwhile"

Former Employee - Line Cook says

"I worked at Renaissance Hotels full-time for more than a year Cons: -Kitchen had more bosses than cooks, we had 5 bosses and 2 regular cooks so everybody gives out orders to 2 people lol -short on staff, cooks also had to do dishes especially on big events when the dishwashing machine breaks down and it breaks down everyday (no exaggeration) -Executive chef doesn’t coordinate well with anyone (sous chef, cooks, dishwashers, f&b manager, sales/corporate people, purchasing manager, hr, etc.,)has a pretty bad temper and always has to blame it/ yell on other people when something goes wrong instead of taking responsibility for it. It was pretty much quite a disturbing atmosphere -So much roof leaks in the kitchen and no proper ventilation-when you start grilling smoke just stays in the kitchen and alarm goes off all the time -Executive chef and other bosses don’t value food safety sanitation (I never ate in the cafeteria/at work because I know how everything were made) -No room for opportunities as they don’t share their recipes or let you cook anything even if you’ve been there for a while -Low paying These were based from my experiences working there. I won’t get anything from this just trying to help."

Former Employee - Coordinator says

"I worked at Renaissance Hotels full-time Cons: Terrible management and horribly run"

Former Employee - Accounts Payable Specialist says

"I worked at Renaissance Hotels full-time for more than 3 years Cons: Management does not listen to the employees who keep the hotel together. Any safety issues that were brought up to the general manager, fell on deaf ears. The general manager that is there for the time being, doesn’t care about anything but his title. The owners themselves do not care about the property, certainly not the employees. TPG LLC DBA Renaissance Waterford OKC Hotel. Hours are subject to being cut every year also positions subjected to being dissolved WITHOUT NOTICE."

Former Employee - Anonymous Employee says

"I worked at Renaissance Hotels full-time Cons: Not a good management company to work for"

Former Employee - Food and Beverage Manager says

"I worked at Renaissance Hotels full-time for more than 3 years Cons: Poorly managed, very unethical, zero work life balance"

Former Employee - Waitress says

"I worked at Renaissance Hotels full-time for more than 3 years Cons: Low benefits , Low salary , awful food for the employees, not good relationship between manager - employees, she was always talked with nervous and used humiliate phases for us"

Former Employee - Bellman says

"I worked at Renaissance Hotels full-time for less than a year Cons: You have a lot to do a lot of extra stuff in this job that's not part of the job. You will not be trained but they will expect you to know how to do everything."

Former Employee - Customer Service says

"I worked at Renaissance Hotels part-time for less than a year Cons: “Acting” general manager has no leadership skills and doesn’t give opportunities for employees to grow within the company. Doesn’t represent company in a positive light, morale is very low. Through her management there has been a high number of dedicated employees that have left the company. Has a hunger to always be recognized and be given praise. Not willing to let others shine or place an emphasis on team effort. Does not want corporate office to recognize employees that add value to the company, so they become unknown and lost. Engages in negative gossip about other coworkers, and makes it difficult to approach her."

Former Employee - Sales says

"I worked at Renaissance Hotels full-time for less than a year Cons: Terrible leadership in sales department. My boss was unclear in emails and calls, but expected me to know exactly what they meant. I was told to ask questions if I was unsure, but my boss was patronizing and abrasive in responding to me. They would email me a task and then immediately call to ask if I received the email (30 seconds later). If I didn't complete the task right away because I had a question, I was reprimanded for not taking initiative, but if I took initiative and completed a task myself, I was reprimanded for not asking questions for clarity. I was expected to learn new complex operating systems immediately after training myself or being shown once or twice by another employee. I was not treated with dignity or respect in the office. This sales office is unwelcoming, unprofessional, and toxic. I have never been treated so poorly in my life. I am extremely disappointed in the management at this hotel."

Former Employee - Server/Bartender says

"I worked at Renaissance Hotels part-time Cons: The worst management you can imagine, especially in F&B. Consider it a temp job because you will want to find the exit soon after you are hired."

Barry says

"Zero stars. Never using their service again. When i got to the hotel where i had supposedly reserved a space they told me they were full up. The attendant said they (the reservations people) do that to them all the time. I had to rush to the airport and find the parking garage at the last minute, barely making my flight. Do not use!"

Michelle says

"Service was great. Not a long wait for shuttle over to airport."

Richard says

"On August10, I tried calling several times at between 5:45 am and 7:00 am, even with the help of a person from the Boston Airport Authority. My calls and the person, May's calls from the Authority were totally ignored. No driver came to pick me and my party up. We stood where we were told to be, by some one who briefly answered. but again, no one came. When we and the Boston Authority person tried to callback for more information, no one would pick up the calls. Anyone from the shuttle agency who says differently would be lying. I had to hire a taxi for $30.00, which included tip. I am, of course, extremely angry at this shuttle service and in a review on line, you can expect it to be scathing."

Andrew says

"Thieves. I paid for parking at a lot that no longer charges for parking. They refused to provide a refund."

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